We are starting to see the roll-out of converting your landline phone from analogue to digital voice technology VoIP (Voice over Internet Protocol). This means that telephone calls will use your internet connection, making the old copper telephone lines redundant. Set for completion by January 2027 for most customers, the transition may affect landline usage, including telecare devices, making it essential for users to adapt to the new calling system.
Here’s a breakdown of the switchover and its implications:
What is the Digital Voice switchover?
The analogue phone network (PSTN) is being phased out, with all landline calls soon to be made over the internet via VoIP. While landlines will remain functional, they will require an internet connection for calls.
Connectivity
Landlines will no longer link directly to the traditional telephone network. Instead, they will connect to the internet via a provider-supplied router.
Broadband requirement
A broadband connection is necessary to access the new digital landline system.
Telecare devices
Equipment such as fall monitors and alarms that rely on analogue phone lines must be upgraded or replaced to function with the new digital system.
Impact of power outages
Unlike traditional landlines, digital landlines connected to a broadband router will be inoperative during power outages.
2G/3G mobile compatibility
Older mobile phones may not work with the upgraded network and will require replacement or updates.
Migration process
Phone providers will contact users with guidance on transitioning to the new system.
Phone number retention
Your existing phone number will generally remain unchanged.
Key considerations
Verify compatibility
Check with your telecare provider, alarm company, or other relevant service providers to ensure your equipment will work with the digital system.
Prepare for the change
Understand the potential impacts on your devices and services, and take proactive steps for a smooth transition.
Stay alert to scams
Be wary of fraudulent phone calls or emails requesting personal details related to the switchover. Read Fraud Prevention Advice
Seek assistance
If you have specific concerns, reach out to your provider or relevant authorities for support. BT, EE, TalkTalk, Virgin Media, and Vodafone each offer dedicated support for Digital Voice switchovers, providing helplines and online resources to assist customers through the transition.
Frequently Asked Questions
Yes, opting out of BT Digital Voice is entirely possible. You are not required to switch to BT’s digital voice system. However, since BT will eventually phase out the old analogue phone system, you will need to transition to a digital system through an alternative VoIP provider. If you prefer not to have a landline at all, you can choose a broadband-only plan or switch to another provider.
Yes, you can use Digital Voice with a third-party router, but it requires some technical configuration and an understanding of how the service interacts with your router. While Digital Voice is designed to be compatible with the Zen FRITZ!Box or BT Smart Hub, it is possible to make it work with other routers as well.
Yes, in most cases, your current phone should work with Digital Voice. BT’s Digital Voice service allows you to connect your existing phone to the hub or use a Digital Voice adapter to ensure compatibility.
To use the digital landline system, you will need a broadband connection. BT’s Digital Voice service is included in your broadband package at no additional charge. If you don’t currently have broadband, your provider will supply one to support the digital landline, typically without extra fees – unless you opt for a full broadband service.
In the event of a power cut, BT provides a Battery Backup that ensures at least an hour of service for essential calls.
Further reading
Transition from analogue to digital landlines
Upgrading landlines to digital technology – what you need to know
Moving to BT Digital Voice
Local Government Association (LGA) – Digital Switchover Hub